All orders are shipped as soon as possible after confirmed payment. Orders placed and confirmed before noon will be shipped the same day. We will do our best to same-day orders placed between noon and the time our couriers collect, and all other orders are shipped the next working day.
Delivery time is dependent on the service you choose and can range from next-working-day to as much as 7 working days on some international orders.
We use a network of established and experienced transport partners to ensure the best possible delivery experience. We use the most cost effective option to save you money.
We do NOT make a profit on shipping. All postage/shipping charges are made up of two simple things:
- The amount we pay to the shipping company for the service they provide
- £1.50 towards the cost of the packaging materials, boxes, padding, postal tubes, bags etc.
Free shipping options are available for most customers but we are limited by the goods which couriers are willing to transport. The free shipping on orders over £40 is provided by MyHermes who will not take aerosols or hazardous liquids so the shipping option is only available on "dry" goods such as film, speedshapes etc. Any aerosol or liquid item will mean the option is not available at checkout. We will still offer the discounted shipping via UPS and UKMail in this case but we cannot send these items with MyHermes.
We may, from time to time substitute a different shipping company from the one selected in the store, but it will always be as good as, if not better than the selected option and if there is any reduction in cost as a result we will refund the difference.
Certain delivery addresses may attract a surcharge from the courier companies and it is all but impossible to have a fully updated list of those in our store systems. If there is a surcharge on your order, we will contact you and let you know what it is, how much it is, and always offer you the option if you would like to proceed or not.